I am a long time subscriber of the services from Starhub. I have cable vision, Maxonline (their cable broadband internet services), Maxmobile (broadband on the go) and mobile phone services. Services were good in the PAST, unfortunately. The service standards now deteriorate so much that I intend kamagra review href=”http://onlinecialischeap.com”>cialis online online pharmacy to switch providers of all my services once they are finished with their contract.
I shifted house in February. As usual to shift all my mobile and broadband services I called up Starhub to request for a change of address.
Customer service officer: Hi, I noticed that you have other services with us. Would you like to change the addresses of these services to the new address?
Me: Yes, please do.
Good, they are making the effort to help me. I do appreciate it. Then came February’s bills. To my shock I noticed that I did not enjoy the 50% discount off billing for my maxmobile. It is stated that maxmobile will be of half price if I am a subscriber of Maxonline. Upon further enquiry in March I get this…
Customer service officer: The reason why the 50% discount is not valid is because, your billing address for both internet services are different.
Me: Huh? (Didn’t I request to change it previously?) I believe that there is a discreptancy in the bills. As March’s bill for Maxmobile, although the address is still the old one. It has reflected that I still have the 50% discount.
Customer service officer: Let me check. Sorry the billing department is closed for the day. I’ll help you send an enquiry on this and get back to you. Sorry for the inconvience.
I waited a few days, no calls from them. I called them again a few days later…
Customer service officer: I’ll check with my manager to see if we can change the bill to reflect the 50% discount. I’ll call back by 5pm.
She called back the next day.
Customer service officer: Sorry to call late. My manager has said that the bill will be as is. It is due to the billing address which is not changed and we cannot give you the discount.
Yeah, and now it is my fault Generic Levitra Professional Online Pharmacy | Buy Levitra Professional | Cheap Levitra Professional | Order Generic Levitra Professional Online without Prescription that I did not change the address. I told her that I want to speak to the manager, she said the manager is busy on the line now and will call back in an hour. I told her that I will generic amoxil not change or pay anything cytotec buy online should this matter not be resolved.
A week passed, no calls. In April 3rd, my starhub services got suspended. I called in this morning. After talking to the customer service officer, he said will unsuspend all my accounts.
Customer buy 5 mg propecia online service officer: You will have to pay the bills. OUT OF GOODWILL I will wavier your subscription for April, which will pay back what you paid extra for the month of February.
Out of goodwill…. I really “LOL” when I heard that. Seems like every fault they make they try to cover it up and shift the blame to the customer. And the best is yet to come.
Customer service officer: From your account I see that the previous CSO has stated that the manager will be calling you. Since this is resolved will you like me to cancel this request?
Me: Sorry I will still like the manager to call me. I need to speak to him/her.
I am still waiting for the call…
Time to make the jump. Hello red umbrella.